Key Holder

Petco • El Centro, CA

1d • Onsite

About The Position

The Key Holder is a trusted member of Petco’s leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. It is suited to someone who enjoys leading on the floor, solving problems in the moment, and delivering a great experience every day.

The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional duties may involve leaving the store for bank deposits, merchandise transport, or community events. The role includes frequent standing and walking, bending, kneeling, reaching, and lifting merchandise, supplies, or animals weighing up to 50 pounds. It involves working near animals and possible exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to work during Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Key holder or supervisory experience.

Responsibilities

• Uphold Petco animal care standards and ensure animals’ health, safety, and proper handling.
• Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
• Deliver friendly, knowledgeable, and solution-oriented customer service and resolve customer concerns promptly and professionally.
• Support and supervise store partners, provide guidance during assigned shifts, and help maintain productivity and positive morale.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Open and close the store while following cash-handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, and recovery.
• Maintain merchandise presentation, in-stock conditions, planograms, pricing accuracy, signage, and promotional setups.
• Assist with inventory counts, replenishment, cycle counts, inventory integrity, required paperwork, and shrink awareness.
• Identify out-of-stocks, low inventory, merchandising issues, and other concerns, and communicate or escalate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Serve as the primary point of contact when store management is absent.
• Support sales initiatives and promotions to help achieve store goals.
• Maintain a clean, organized, and visually appealing store and ensure compliance with company policies, procedures, and safety standards.

Benefits

• Opportunities to build leadership skills and grow your career.
• Collaborative, inclusive team culture.
• A stepping stone to future leadership opportunities.
• Petco Total Rewards include health and financial benefits, 401(k), incentives, and PTO; details are available through the linked benefits page.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed