Key Holder

Petco•Grapevine, TX

1d•Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a great experience every day. The position is primarily based in a Pet Care Center retail environment, with regular presence on the sales floor and interaction with partners, customers, and pets. Most work is conducted indoors, although occasional duties may involve leaving the center for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail oriented.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to perform frequent standing and walking, as well as bending, kneeling, reaching, and lifting.

Nice To Haves

Key holder or supervisory experience is preferred.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe, welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store operations policies and procedures.
Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
Support, supervise, and provide guidance to partners during assigned shifts; help maintain productivity and positive morale.
Assist with training new partners and reinforcing best practices on the sales floor.
Maintain a clean, organized, and visually appealing store, including merchandise presentation and in-stock conditions.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
Assist with inventory counts, restocking, replenishment, inventory integrity, shrink awareness, and required inventory paperwork.
Monitor inventory and merchandising conditions, identify out-of-stocks and other issues, and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Serve as the primary point of contact in the absence of store management.
Support sales initiatives and promotions to help achieve store goals.
Model Petco selling behaviors and service expectations and escalate concerns appropriately.