Key Holder (Full Time)

Boot Barn•Santa Maria, CA

4d•Onsite

About The Position

Key Holders engage with customers, create an exceptional in-store experience, and provide leadership and support to store partners. They represent Boot Barn’s Mission, Vision, and Values while demonstrating selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency. They partner with the leadership team to help exceed store sales goals, develop team members, and carry out assigned store operations. The role supports Boot Barn’s community-focused culture of collaboration, belonging, mutual support, and respect for each Partner. Key Holders help offer customers a piece of the American spirit through attentive service and a welcoming store experience. The position requires 1–2 years of retail sales experience and availability for varied shifts, including nights, weekends, and holidays. The role may require up to 10% travel to support local stores. Compensation is an hourly rate of $18.00–$23.00, plus sales incentives and a monthly store sales bonus; compensation varies by geography, skills, experience, and tenure. Listed benefits and additional opportunities apply to eligible Boot Barn Partners.

Requirements

1 to 2 years of retail sales experience.
Strong leadership, communication, time-management, and organizational skills.
Availability to work a variety of shifts to meet business needs, including nights, weekends, and holidays.
Scheduling flexibility and willingness to work extended hours when necessary.
Ability to travel up to 10% to support local stores, as needed.
Ability to stand, walk, and squat for more than 50% of a work shift.
Ability to lift, move, and carry up to 40 pounds.
Ability to read, count, and write to complete documentation and reports accurately.
Ability to see, hear, and speak to communicate with partners and customers.
Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

Foster a service and selling culture, exceed customer expectations, and build long-standing customer relationships.
Develop expertise in product categories and communicate product features and benefits to customers.
Maintain and achieve measurable goals, including units per transaction, average dollars per transaction, item add-ons, and customer information capture rates.
Understand current merchandise promotions and advertisements.
Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
Assist with processing merchandise and monitor and replenish floor stock.
Complete sales transactions accurately and efficiently and maintain proper cash and media accountabilities at point-of-sale registers.
Partner with the store leadership team to develop skills and improve performance metrics.
Complete opening and closing procedures to company standards and comply with Time and Attendance policies and procedures.
Adhere to and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
Perform other duties assigned by management.
Demonstrate high-quality work, attendance, and appearance.
Support team development by setting clear expectations, coaching, and helping develop team members’ skills.
Address conflict directly and professionally to support communication and resolution.
Apply knowledge of store operations, performance drivers, and goals to support business performance.
Anticipate challenges and opportunities and make decisions aligned with company goals and vision.