DSW Part Time Key Holder

Designer Brands Inc.•Pensacola, FL

About The Position

The Part Time Key Holder supports store management in activities that drive sales and results. The role models company values and partners with the management team on store priorities, focusing on the in-store customer experience, inventory management, omnichannel activities, and cashwrap efficiency. It also promotes a positive work environment and executes operational processes in compliance with company standards and policies.

Requirements

At least 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service skills, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds occasionally to frequently.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and key performance indicators.
Respond promptly to customer and associate requests or feedback.
Maintain store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review daily communications, plan and execute tasks, and follow through on required actions.
Review, understand, and communicate daily progress.
Complete requested processes related to audits, donations, transfers, mismates, and damages.
Work with store leadership to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and marking items out of stock.
Assist management with in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store.
Communicate supply needs to support successful store operations.
Help maintain a safe environment and report equipment issues to the Store Manager.
Address associate and customer concerns and escalate them as needed.
Support associate timekeeping activities.
Provide the Store Manager with feedback on associate performance and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Train and coach associates.
Perform other associate duties and other duties assigned by the Store Manager or other leaders.