Urban Outfitters Key Holder

Urban Outfitters•Valencia, CA

3d•$17 - $19•Onsite

About The Position

The Key Holder collaborates with the store management team to supervise daily store operations. Key Holders help set an energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. They represent the Urban Outfitters brand, support a strong service culture, lead on the sales floor, assist with store operations, and contribute to team communication and development.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a way that reflects company values and deliver extraordinary service that fosters genuine customer connections.
Use customer feedback to understand customer perspectives and improve interactions.
Provide a seamless omnichannel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup.
Lead by example on the sales floor by maintaining an energetic pace and positive service environment, communicating daily sales goals and key metrics, and attending to zone and floor needs.
Teach and share product knowledge, brand messaging, and techniques for exceptional customer interactions using brand resources.
Exercise decision-making and multitasking skills while prioritizing customer service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects in support of the store management team.
Coordinate with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, help reduce product loss, and comply with company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new hires during orientation and training, and provide the leadership team with feedback on associate performance and promotability.
Learn new skills, respond openly to feedback, and enhance the customer experience through positive, authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.