About The Position

The Key Holder supports the Store Manager and Assistant Manager in ensuring the smooth and efficient running of the store. The role leads by example, coaching and mentoring the sales team to provide inspirational, authentic, and personalized customer service and achieve sales and customer service targets. The Key Holder uses retail and cash-handling experience to complete essential start- and end-of-day cash reconciliation and takes responsibility for opening and closing the store on a rota basis. This role is suited to an ambitious self-starter with previous retail experience seeking an initial supervisory opportunity and a path toward a longer-term career in prestige beauty. The company describes its culture as valuing diversity of thought and people and offers career opportunities, training and development, and a competitive remuneration and benefits package.

Requirements

  • Previous retail experience.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Must be able to provide proof of the right to live and work in the country if invited to interview.

Nice To Haves

  • Retail experience within cosmetics is preferred.
  • Retail operations experience, including cash reconciliation and opening and closing a store, is desirable but not essential.
  • Previous supervisory experience, including coaching or mentoring others to achieve sales and customer service targets, is desirable.

Responsibilities

  • Support the Store Manager and Assistant Manager in the efficient running of the store.
  • Coach and mentor the sales team, leading by example to deliver personalized customer service and achieve sales and service targets.
  • Carry out start- and end-of-day cash reconciliation.
  • Open and close the store on a rota basis.

Benefits

  • Progressive career opportunities.
  • Training and development.
  • Competitive remuneration and benefits package.
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