About The Position

The Key Holder supports the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store. The role involves leading by example, coaching and mentoring the sales team, and modeling behaviors that help deliver inspirational, authentic, and personalized customer service while achieving sales and service targets. The Key Holder also handles start- and end-of-day cash reconciliation and is responsible for opening and closing the store on a rota basis. This position is presented as a potential first supervisory role and a starting point for a long-term career in prestige beauty. The company describes its culture as valuing diversity of thought and people and offers career opportunities, training and development, and a competitive remuneration and benefits package.

Requirements

  • Proven retail experience, preferably within cosmetics.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Applicants must be able to provide proof of their right to live and work in the country if invited to interview.

Nice To Haves

  • Retail operations experience, including cash reconciliation and opening and closing the store.
  • Previous supervisory experience, including coaching or mentoring others to achieve sales and customer service targets.

Responsibilities

  • Support the Store Manager and Assistant Manager in the smooth and efficient running of the store.
  • Lead by example and coach and mentor the sales team.
  • Model behaviors that deliver inspirational, authentic, and personalized customer service.
  • Help the team achieve sales and customer service targets.
  • Carry out start- and end-of-day cash reconciliation.
  • Open and close the store on a rota basis.

Benefits

  • Progressive career opportunities.
  • Training and development.
  • Competitive remuneration and benefits package.
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