Reclectic Key Holder

Urban Outfitters•Willow Grove, PA

6d•Onsite

About The Position

A Key Holder contributes to a customer-centric store environment by supporting the store leadership team in delivering excellent customer service, meeting daily store objectives, maintaining consistent product flow, and leading the team toward overall store goals. The role supports customer experience, team leadership, visual standards, business operations, and communication. The position is located at 2500 W Moreland Road, Willow Grove, Pennsylvania, 19090.

Requirements

Leadership experience.
Strong communication skills and the ability to set clear objectives and follow through.
Comfort working on a ladder.
Ability to lift and push more than 50 pounds.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.

Responsibilities

Initiate conversations with customers as they enter the store and inform them of current promotions.
Connect with multiple customers, share product information and pricing, and contribute to a selling environment.
Provide a seamless shopping experience through product knowledge, understanding pricing strategy, and using technology.
Support in-store pickup, including loading furniture into customers’ vehicles.
Manage and adjust the daily zone chart, drive sales, and maximize productivity across store areas.
Use decision-making skills to enhance the customer experience.
Provide timely, specific employee feedback and share associate performance insights with the leadership team.
Maintain store standards and cleanliness by supporting daily tasks and collaborating with key partners to receive and place new product.
Support opening and closing procedures and ensure product pricing and promotions are executed and signed accurately.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Participate in daily meetings and take initiative in teaching and sharing product knowledge.
Communicate with leadership and coordinate with the team to complete store objectives.
Assist associates with their growth and problem solving, and support new-hire orientation and zone development.