Key Holder (Full Time)

Boot Barn • Queen Creek, AZ

2d • Onsite

About The Position

Key Holders engage with customers, create exceptional in-store experiences, and provide leadership and support to store partners. They represent Boot Barn’s Mission, Vision, and Values through their conduct while demonstrating selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency. They partner with the leadership team to drive activity toward exceeding store sales goals, support team development, and assist with assigned store operations.

Boot Barn describes its workplace as a community centered on togetherness, collaboration, belonging, mutual support, and shared success. Its vision is to offer everyone a piece of the American spirit, one handshake at a time.

The role includes customer service and selling, product and promotion knowledge, achieving sales metrics, maintaining merchandising and store standards, processing and replenishing merchandise, completing transactions and cash-accountability tasks, supporting store leadership, and performing opening and closing procedures. The position may involve a variety of shifts, including nights, weekends, and holidays, and up to 10% travel to support local stores as needed.

This is a full-time retail position. The work environment is a clean, orderly, properly lighted and ventilated store workspace with moderate noise. The role involves substantial standing and walking, frequent bending and lifting, and lifting, moving, or carrying up to 40 pounds. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time-management, and organization skills.
• Availability to work a variety of shifts to meet business needs, including nights, weekends, and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Ability to stand, walk, and squat for more than 50% of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers.
• Close, distance, peripheral, and depth vision, and the ability to adjust focus.
• Manual dexterity to finger, handle, feel, and type, and to reach with hands and arms.

Responsibilities

• Foster a service and selling culture and exceed customer expectations to build long-standing relationships.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Maintain and achieve measurable goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Stay informed about current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
• Assist with processing merchandise and monitoring and replenishing floor stock.
• Complete sales transactions accurately and efficiently and maintain proper cash and media accountability at point-of-sale registers.
• Partner with the store leadership team to develop skills and improve performance metrics.
• Complete opening and closing procedures according to company standards and comply with the Time and Attendance policy and procedures.
• Adhere to and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate high-quality work, reliable attendance, and appropriate appearance.
• Support local stores through travel as needed, up to 10%.

Benefits

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
• 50% discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed