Urban Outfitters Key Holder

Urban Outfitters•Lawrence, KS

2d•Onsite

About The Position

The Key Holder collaborates with the store management team in supervising daily store operations. This role supports the store by setting an energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. As a brand representative, the Key Holder models company values and extraordinary service, uses customer feedback to improve interactions, and supports a seamless omnichannel shopping experience using tools such as MPOS, POS, and in-store and curbside pickup. The Key Holder leads on the sales floor by supporting daily sales goals and key metrics, maintaining floor and zone needs, and sharing product knowledge and brand messaging. The role also supports opening and closing procedures, shipment processing, restocking, product placement, timely omnichannel order fulfillment, safety standards, inventory accuracy, loss reduction, and company policies. The position contributes to an inclusive team environment, supports new-hire orientation and training, shares performance feedback with leadership, responds to communications, and participates in meetings, store initiatives, and brand focuses. The role is located at 1013 Massachusetts St., Lawrence, Kansas, 66044. The stated pay range is USD $15.00 per hour.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a manner reflective of company values.
Model extraordinary customer service, cultivate genuine customer connections, and use customer feedback to improve interactions.
Provide a seamless omnichannel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup.
Serve as a floor service leader by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and attending to zone and floor needs.
Teach and share product knowledge, brand messaging, and approaches for exceptional customer interactions using brand resources.
Exercise decision-making and multitasking while prioritizing service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects.
Work with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omnichannel orders are processed timely and accurately.
Follow safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Develop new skills, respond to feedback, and enhance customer experience through positive, authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.