Full Time Key Holder - Hudson Yards

Rhone Apparel•New York City, NY

9d•Onsite

About The Position

The Retail Key Holder works on the frontlines to ensure customers have a positive and comfortable experience while representing Rhone and its core values. The role leads the sales floor, supports and mentors team members, handles customer-service and operational questions, and opens and closes the store as needed. The Key Holder should have a passion for fitness and a healthy lifestyle. The position is based at Hudson Yards in New York City and reports to the Store Manager. The schedule requires at least 30 hours across four days per week, including flexible availability for evenings, weekends, and holidays. Pay is $20–$26 per hour.

Requirements

Strong interpersonal communication and customer-service skills.
Strong organizational, time-management, and multitasking skills.
Positive attitude and upbeat personality.
Ability to use technology effectively and engage with customers and the team to meet goals.
Willingness to learn, receive feedback, and take action as needed.
Ability to learn procedural knowledge through on-the-job training.
Ability to handle customer interactions and potential issues courteously and professionally.
Ability and desire to work in a tight-knit team environment.
Available to work a minimum of 30 hours across four days per week.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Ability to adhere to scheduled shifts and be punctual.
Ability to lift 25 pounds.
Comfortable climbing ladders, moving around regularly, and standing for extended periods.
Legally authorized to work in the United States.
Must be at least 18 years old.
Passion for fitness and living a healthy lifestyle.

Nice To Haves

Background in operations.

Responsibilities

Lead the sales floor, reinforce the store’s vision and purpose, and serve as a point of contact for customer-service and operational questions.
Mentor team members by modeling excellent customer experience and product knowledge.
Provide timely feedback and recognition to Retail Sales Associates.
Foster and support a productive employee culture.
Gather feedback from customers and team members, and share observations with the store management team.
Deliver results while prioritizing customers and applying an omni-channel mindset.
Build relationships with customers, team members, and business partners.
Educate customers about Rhone product features and benefits, assess their needs, and recommend products.
Maintain the sales floor, products, signage, and displays according to visual merchandising standards.
Work with store management to process shipping and receiving according to company standards.
Keep the stockroom neat and organized according to company standards.
Take initiative on tasks, ask questions, and share ideas.
Demonstrate inclusive behavior toward team members and customers.
Open and close the store as needed.