Urban Outfitters Key Holder

Urban Outfitters•Valencia, CA

1d•Onsite

About The Position

The Key Holder collaborates with the store management team to supervise daily store operations. This role supports store performance by setting a fun and energetic pace, accomplishing operational and visual objectives, and driving sales through genuine customer connections. The position is located at 24201 Valencia Blvd, Valencia, California, 91355.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the Urban Outfitters brand in a way that reflects company values.
Lead by example in delivering extraordinary service, cultivating genuine customer connections, and using customer feedback to improve interactions.
Deliver a seamless omnichannel shopping experience using available customer-service tools, including MPOS, POS, in-store pickup, and curbside pickup.
Serve as a floor service leader by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and attending to zone and floor needs.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Exercise decision-making and multitasking capabilities as an elevated team member, prioritizing service over tasks.
Support store management with daily opening and closing office procedures, operational tasks, and projects.
Collaborate with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Develop new skills, respond openly to feedback, and enhance the customer experience through positive, authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.