Key Holder (Full Time)

Boot Barn•Clarksburg, WV

2d•Onsite

About The Position

Key Holders engage with customers, create an exceptional in-store experience, and provide leadership and support to store partners. They represent Boot Barn’s Mission, Vision, and Values through their actions, while applying selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency. They partner with the leadership team to exceed store sales goals, develop team members, and support assigned store operations. The role contributes to a customer-first selling culture, builds lasting customer relationships, and supports merchandise presentation, stock replenishment, sales transactions, and store opening and closing procedures. Key Holders follow company policies and applicable laws, meet quality and attendance expectations, and may perform other duties assigned by management. The position involves working a variety of shifts, including nights, weekends, and holidays, with up to 10% travel to support local stores as needed.

Requirements

1 to 2 years of retail sales experience.
Strong leadership, communication, time management, and organizational skills.
Availability to work a variety of shifts to meet business needs, including nights, weekends, and holidays.
Flexibility with scheduling and willingness to work extended hours when necessary.
Ability to travel up to 10% to support local stores, as needed.
Ability to stand, walk, and squat for more than 50% of the work shift.
Ability to lift, move, and carry up to 40 pounds.
Ability to read, count, and write to complete documentation and reports accurately.
Ability to see, hear, and speak to communicate with partners and customers.
Close, distance, and peripheral vision; depth perception; and ability to adjust focus.
Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

Foster a service and selling culture and exceed customer expectations to build long-standing relationships.
Develop expertise in product categories and communicate product features and benefits to customers.
Maintain and achieve measurable goals, including units per transaction, average dollars per transaction, item add-ons, and customer information capture rates.
Stay informed about current merchandise promotions and advertisements.
Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
Assist with merchandise processing and monitor and replenish floor stock.
Complete sales transactions accurately and efficiently and maintain proper cash and media accountability at point-of-sale registers.
Partner with the store leadership team to develop skills and improve performance metrics.
Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
Follow and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
Demonstrate high-quality work, attendance, and appearance.
Perform other duties assigned by management.
Support team development through setting expectations, coaching, and helping team partners develop their skills.
Address workplace conflict directly and professionally and support open communication and resolution.
Apply knowledge of store operations, performance drivers, and goals to support business performance.

Benefits

Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
Paid Time Off plan for year-round partners.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
401(k) plan with company matching.
Flexible schedules and work/life balance.
Opportunities for growth at every level.