Key Holder

Petco•Bedford, TX

1d•Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who supports smooth daily store operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, and serves as a point of contact when store management is not present. It suits someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a positive customer experience. The role upholds Petco animal-care standards and supports store operations, merchandising, inventory, sales initiatives, and partner training. It is primarily performed indoors in a Pet Care Center retail environment, with regular sales-floor interaction and occasional duties outside the center, such as bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. Flexible availability is needed to support operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

Previous retail experience required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail oriented.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support store operating hours, including evenings, weekends, and holidays.

Nice To Haves

Key holder or supervisory experience preferred.

Responsibilities

Uphold animal-care standards and ensure animals’ health, safety, and proper handling.
Promote a safe and welcoming environment for pets, pet parents, and partners, and follow policies and procedures related to animal welfare, safety, and store operations.
Deliver friendly, knowledgeable, and solution-oriented customer service; answer questions and resolve concerns promptly and professionally.
Support and supervise store partners, provide guidance during assigned shifts, help maintain productivity and morale, and assist with training new partners.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, recovery, and sales initiatives and promotions.
Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
Maintain merchandise presentation and in-stock conditions; assist with replenishment, cycle counts, inventory integrity, inventory paperwork, and shrink awareness.
Identify out-of-stocks, low inventory, and merchandising issues, and communicate or escalate issues to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Maintain a clean, organized, and visually appealing store environment.
Ensure compliance with company policies, procedures, and safety standards.
Serve as the primary point of contact in the absence of store management.
Perform cashiering and point-of-sale transactions and engage with customers on the sales floor.