Key Holder (Full Time)

Boot Barn • City of Niagara Falls, NY

7d • $17 - $19 • Onsite

About The Position

The Key Holder engages with customers, creates an exceptional in-store experience, and provides leadership and support to store partners. The role demonstrates selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency while embodying Boot Barn’s Mission, Vision, and Values. The Key Holder partners with the leadership team to drive activity toward store sales goals, develop team members, and support assigned store operations.

Boot Barn describes its workplace as community-oriented and collaborative, where partners support one another and value inclusion, heritage, and each individual’s contribution.

The position requires 1 to 2 years of retail sales experience and availability for varied shifts, including nights, weekends, and holidays. It may involve up to 10% travel to support local stores. The work is primarily standing and walking, with frequent bending and lifting, in a clean, orderly, properly lighted and ventilated workspace with moderate noise levels.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organization skills.
• Availability to work a variety of shifts to meet business needs, including nights, weekends, and holidays.
• Flexible scheduling and willingness to work extended hours when necessary.
• Up to 10% travel to support local stores, as needed.
• Ability to stand, walk, and squat for more than 50% of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers.
• Close, distance, peripheral, and depth vision, and ability to adjust focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Foster a service and selling culture and exceed customer expectations to build long-standing customer relationships.
• Develop expertise in product categories and explain product features and benefits to customers.
• Maintain and achieve measurable sales goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Stay informed about current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
• Assist with processing merchandise and monitoring and replenishing floor stock.
• Complete sales transactions accurately and efficiently and maintain proper cash and media accountabilities at POS registers.
• Partner with the store leadership team to develop skills and improve performance metrics.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Follow and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate high-quality work, reliable attendance, and appropriate appearance.
• Support team development through clear expectations, consistent coaching, and skill development.
• Address conflicts directly and professionally to foster communication and resolution.
• Use understanding of store operations, performance drivers, and goals to support business performance.

Benefits

• Competitive hourly rate of $17.00 to $19.00, plus sales incentives (SPIFFS) and monthly store sales bonus.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed