Urban Outfitters Key Holder

Urban Outfitters•Lawrence, KS

18d•Onsite

About The Position

The Key Holder collaborates with the store management team to supervise daily store operations. The role supports operational and visual objectives and drives sales through genuine customer connections, while helping set a fun and energetic pace. Key Holders lead by example in delivering extraordinary service, support floor leadership and team development, and assist with store operations, visual standards, inventory accuracy, and communication.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience working as a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the Urban Outfitters brand and its values.
Model extraordinary customer service, use customer feedback to improve interactions, and foster genuine customer connections.
Deliver an omnichannel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup.
Lead on the sales floor by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and attending to zone and floor needs.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Exercise sound decision-making and multitasking while prioritizing customer service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects with the store management team.
Coordinate shipment processing, restocking, and product placement with key partners while maintaining visual and display standards.
Ensure omnichannel orders are processed accurately and on time.
Follow safety standards and company policies and procedures, maintain inventory accuracy, and help reduce product loss.
Contribute to an inclusive workplace by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide the leadership team with feedback on associate performance and promotability.
Stay open and responsive to feedback, develop new skills, and enhance customer experience through positive, authentic interactions.
Stay current on communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.