PROSHOP - Key Holder, Retail Stores

Dallas Cowboys & Jones Entities•Mercedes, TX

77d

About The Position

The Dallas Cowboys Pro Shops Key Holder supports a customer-focused selling culture and helps deliver an exceptional shopping experience for fans while contributing to sales and profit. The role creates an energetic environment, models and promotes the “Star Service” approach, builds customer connections and loyalty, and helps teammates meet store performance expectations. The Key Holder also supports onboarding and training, maintains merchandising and store standards, protects company assets, and completes opening and closing procedures.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Able to stand for extended periods of four hours or longer.
Able to lift 30 pounds.
Strong communication skills.
Able to troubleshoot and problem-solve, remaining calm in challenging situations.
Honesty and integrity in decisions and actions.
Flexibility and ability to adapt quickly to changes while maintaining productivity and effectiveness.
Able to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

Previous experience in a retail setting is preferred.

Responsibilities

Create a fun and energetic environment for fans and teammates.
Encourage teammates to use the “Star Service” model and selling skills to deliver a world-class shopping experience and build positive customer connections and loyalty.
Provide customer-focused service and proactively learn and communicate product knowledge and merchandise campaigns.
Uphold store visual merchandising standards and maintain neat, clean, organized, and safe sales floors, cash wraps, fitting rooms, and stockrooms.
Engage in relationship-based selling by identifying customer needs and advising, upselling, and influencing purchases of additional products.
Motivate and encourage teammates to meet performance expectations and contribute to daily store KPIs.
Assist the Store Manager with onboarding new associates and train them in point-of-sale execution, merchandising standards, and customer service.
Promote Dallas Cowboys United Membership packs to fans.
Understand, follow, and accurately communicate company policies and procedures.
Help protect assets through proactive customer engagement, accurate merchandise check-in, and consistent cash-handling accuracy.
Complete opening and closing procedures.
Balance customer service with operational tasks.