Urban Outfitters Key Holder

Urban Outfitters•Santa Barbara, CA

3d•$19 - $19•Onsite

About The Position

The Key Holder collaborates with the store management team in supervising daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. The role represents the Urban Outfitters brand, helps lead a customer-focused service environment, supports team members through product and brand knowledge, and participates in visual, shipment, inventory, and other business operations. The Key Holder also contributes to an inclusive team environment and supports new-hire onboarding and training.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand representative who reflects company values.
Lead by example in providing extraordinary service, cultivating genuine customer connections, and using customer feedback to improve interactions.
Deliver a seamless omnichannel shopping experience using available customer-service tools, including MPOS, POS, and in-store and curbside pickup.
Lead on the sales floor by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and addressing zone and floor needs.
Teach and share product knowledge, brand messaging, and approaches to exceptional customer interactions using brand resources.
Exercise decision-making and multitasking skills while prioritizing customer service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects in support of the store management team.
Coordinate with key partners on shipment processing, restocking, product placement, visual standards, and timely, accurate omnichannel order processing.
Follow store safety standards and company policies and procedures, maintain inventory accuracy, and help reduce product loss.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Develop new skills, respond openly to feedback, and enhance the customer experience through positive, authentic interactions.
Stay current on communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.