Key Holder (Full Time)

Boot Barn • Bridgeville, PA

18d • Onsite

About The Position

Key Holders engage with customers, create an exceptional in-store experience, and provide leadership and support to store partners. They represent Boot Barn’s mission, vision, and values while demonstrating selling and service expertise, product knowledge, visual merchandising skills, and proficiency with point-of-sale systems. They partner with the leadership team to drive activity toward store sales goals, develop team members, and assist with assigned store operations.

The role includes building customer relationships, communicating product features and benefits, achieving measurable sales goals, maintaining merchandising standards and store presentation, processing and replenishing merchandise, completing sales transactions, and following opening, closing, attendance, and compliance procedures. Key Holders demonstrate strong work quality, attendance, and appearance. The position requires 1 to 2 years of retail sales experience and availability for varied shifts, including nights, weekends, and holidays. Scheduling flexibility and occasional extended hours are required as needed, along with up to 10% travel to support local stores when needed.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organizational skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays.
• Flexible scheduling and willingness to work extended hours when necessary.
• Willingness to travel up to 10% to support local stores as needed.
• Ability to stand, walk, and squat for more than 50% of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers.
• Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Foster a service and selling culture and build long-standing customer relationships.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Maintain and achieve measurable goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Stay informed about current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, displays, merchandising, sales setup, and store housekeeping.
• Assist with merchandise processing and monitor and replenish floor stock.
• Complete sales transactions accurately and efficiently and maintain proper cash and media accountabilities at POS registers.
• Partner with the store leadership team to develop skills and improve metrics.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Adhere to and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate a high level of work quality, attendance, and appearance.
• Support local stores through travel as needed.

Benefits

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
• Merchandise discount: 50% off Exclusive Brands and 40% off third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed