Urban Outfitters Seasonal Key Holder

Urban Outfitters•Austin, TX

1d•Onsite

About The Position

The Key Holder collaborates with the store management team in supervising daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. The role represents the Urban Outfitters brand and supports a service culture focused on extraordinary service and genuine customer connection. It delivers an omni-channel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup. The Key Holder leads on the sales floor, shares product knowledge and brand messaging, and prioritizes customer service while managing multiple responsibilities. The position supports store opening and closing procedures, operational tasks, shipment processing, restocking, product placement, and timely and accurate omni-channel order processing. It also helps maintain visual standards, safety, inventory accuracy, loss prevention, and company policies. The Key Holder contributes to an inclusive team environment, supports new-hire orientation and training, shares feedback with leadership, and participates in store communications, meetings, initiatives, and brand focuses.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience as a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a manner reflective of company values.
Lead by example in providing extraordinary service, using customer feedback to improve interactions and cultivate genuine customer connections.
Deliver a seamless omni-channel shopping experience using available tools, including MPOS, POS, in-store pickup, and curbside pickup.
Serve as a floor service leader by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and addressing zone and floor needs.
Teach and share product knowledge, brand messaging, and methods for exceptional customer interactions using brand resources.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects in support of store management.
Work with partners to process shipments, restock and place products, maintain visual and display standards, and process omni-channel orders accurately and promptly.
Follow safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening to others and seeking different perspectives.
Support new-hire orientation and training, and provide the leadership team with feedback on associate performance and promotability.
Develop new skills, respond to feedback, and enhance the customer experience through positive and authentic interactions.
Stay current with and respond to communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.