Urban Outfitters Seasonal Key Holder

Urban Outfitters•The Woodlands, TX

4d•Onsite

About The Position

The Key Holder collaborates with the store management team in supervising daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. The role represents the Urban Outfitters brand, helps lead floor service, supports and trains team members, and contributes to opening and closing procedures, shipment processing, restocking, visual standards, and timely omni-channel order fulfillment. The Key Holder also supports safety, inventory accuracy, loss prevention, company policies, communication, and an inclusive work environment.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand representative who reflects company values.
Lead by example in providing extraordinary service, cultivating genuine customer connections, and using customer feedback to improve interactions.
Deliver a seamless omni-channel shopping experience using available tools, including MPOS, POS, in-store pickup, and curbside pickup.
Facilitate an energized floor-service pace and positive service environment; communicate daily sales goals and key metrics while maintaining zone and floor needs.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Exercise decision-making and multitasking while prioritizing service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects in support of the store management team.
Collaborate with key partners on shipment processing, restocking, product placement, visual and display standards, and timely, accurate omni-channel order processing.
Follow store safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening to others and seeking different perspectives.
Support new-hire orientation and training, and provide the leadership team with feedback on associate performance and promotability.
Develop new skills, respond openly to feedback, and enhance the customer experience through positive and authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.