Urban Outfitters Seasonal Key Holder

Urban Outfitters•Spring, TX

2d•Onsite

About The Position

The Key Holder collaborates with the store management team to supervise daily store operations. This role supports the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. The Key Holder represents the Urban Outfitters brand, helps lead the service environment, supports team development, and contributes to visual standards and store operations.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a manner reflective of company values.
Lead by example in delivering extraordinary service, cultivating genuine customer connections, and using customer feedback to improve interactions.
Deliver a seamless omnichannel shopping experience using available service tools, including MPOS, POS, and in-store and curbside pickup.
Serve as a floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, and attention to zone and floor needs.
Teach and share product knowledge, brand messaging, and approaches to exceptional customer interactions using brand resources.
Exercise decision-making and multitasking capabilities while prioritizing customer service over tasks.
Support daily opening and closing office procedures, operational tasks, and projects alongside the store management team.
Collaborate with partners on shipment processing, restocking, product placement, visual and display standards, and timely, accurate omnichannel order processing.
Follow store safety standards, support inventory accuracy and product-loss reduction, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening to others and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Develop new skills, respond openly to feedback, and enhance customer experience through positive, authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.