Urban Outfitters Seasonal Key Holder

Urban Outfitters•Savannah, GA

8d•Onsite

About The Position

The Key Holder collaborates with the store management team in supervising daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. The role includes representing the Urban Outfitters brand, delivering extraordinary service and a seamless omnichannel shopping experience, and serving as a floor service leader. The Key Holder helps communicate sales goals and metrics, share product knowledge and brand messaging, and make decisions while prioritizing customer service. The Key Holder also supports opening and closing procedures, shipment processing, restocking, visual standards, and timely omnichannel order processing. They uphold safety and inventory standards and company policies, contribute to an inclusive workplace, support new-hire onboarding, and participate in team communications, meetings, and store initiatives.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand representative who reflects company values.
Lead by example in providing extraordinary service, cultivating genuine customer connections, and using customer feedback to improve interactions.
Deliver a seamless omnichannel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup.
Facilitate an energized sales-floor pace and positive service environment, communicate daily sales goals and key metrics, and maintain zone and floor needs.
Teach and share product knowledge, brand messaging, and techniques for exceptional customer interactions using brand resources.
Exercise decision-making and multitasking capabilities while prioritizing service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects.
Collaborate with key partners on shipment processing, restocking, product placement, and maintaining visual and display standards.
Ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Develop new skills, respond openly to feedback, and enhance the customer experience through positive and authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.