Urban Outfitters Seasonal Key Holder

Urban Outfitters•Denver, CO

6d•Onsite

About The Position

The Key Holder collaborates with the store management team in supervising daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. This position is located at 3000 E 1st Ave, Cherry Creek, Denver, Colorado, 80206.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a manner reflective of company values.
Lead by example in upholding a service culture that provides extraordinary service and cultivates genuine customer connections; use customer feedback to improve interactions.
Deliver a seamless omnichannel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup.
Facilitate an energized pace and positive service environment as a floor service leader; communicate daily sales goals and key metrics while maintaining zone and floor needs.
Teach and share product knowledge, brand messaging, and ways to deliver exceptional customer interactions using brand resources.
Exercise decision-making and multitasking capabilities as an elevated team member, prioritizing service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects with the store management team.
Collaborate with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening to others and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Stay current with and respond to communications; share information with the team and participate in daily meetings, store initiatives, and brand focuses.
Enhance the customer experience through positive and authentic interactions, while remaining open and responsive to feedback.