Urban Outfitters Key Holder

Urban Outfitters•Pittsburgh, PA

33d•Onsite

About The Position

The Key Holder collaborates with the store management team to supervise daily store operations. Key Holders help set a fun, energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. They represent the Urban Outfitters brand, support an exceptional and seamless omnichannel shopping experience, lead by example on the sales floor, and contribute to store operations, team development, and an inclusive work environment.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience working as a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a way that reflects company values and uphold a service culture focused on extraordinary service and genuine customer connections.
Use customer feedback to understand customer perspectives and improve interactions.
Provide a seamless omnichannel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup.
Lead on the sales floor by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and attending to zone and floor needs.
Teach and share product knowledge, brand messaging, and ways to deliver exceptional customer interactions using brand resources.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects with the store management team.
Coordinate shipment processing, restocking, and product placement with key partners while maintaining visual and display standards.
Ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide the leadership team with feedback on associate performance and promotability.
Develop new skills, respond constructively to feedback, and enhance customer experiences through positive, authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.