DSW Part Time Key Holder
About The Position
The Key Holder supports store management in activities that drive sales and results. The role demonstrates company values—We Love What We Do, We Own What We Do, We Do What's Right, and We Belong—and partners with the management team on store priorities. These priorities include in-store customer experience, inventory management, omnichannel activities, cashwrap efficiency, maintaining a positive work environment, and executing operational processes in compliance with company standards and policies. The Key Holder models customer-focused behaviors, helps maintain store standards, and supports daily opening and closing tasks. The role also assists with inventory and omnichannel operations, communicates operational needs, helps maintain a safe environment, supports associate timekeeping, and trains and coaches associates.
Requirements
- Minimum 2 years of workforce experience.
- High school graduate or equivalent.
- Excellent customer service, professionalism, a positive mindset, and enthusiasm.
- Ability to develop collaborative working relationships.
- Good verbal and written communication skills.
- Ability to work at a fast pace and hold the team accountable to time-bound expectations.
- Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
- Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
- Ability to spend up to 100% of working time standing or walking around the store.
- Ability to lift up to 50 pounds on an occasional to frequent basis.
- Ability to stoop, kneel, crouch, or crawl frequently.
Responsibilities
- Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and key performance indicators.
- Respond promptly to customer and associate requests or feedback.
- Maintain store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
- Review daily communications, plan and complete tasks throughout the day, and follow through on required actions.
- Review, understand, and communicate daily progress.
- Complete requested processes related to audits, donations, transfers, mismates, and damages.
- Work with the store leadership team to understand and follow policies and procedures.
- Participate in inventory activities, including freight receipt, product placement, markdowns, and marking out of stock items.
- Assist management with in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
- Communicate supply needs to support successful business operations.
- Help ensure a safe environment for customers and associates; report equipment issues to the Store Manager.
- Address customer and associate concerns and escalate them as needed.
- Support associate timekeeping activities.
- Provide feedback to the Store Manager on associate performance and communicate associate relations issues for follow-up.
- Recognize associates using company recognition tools.
- Train and coach associates.
- Perform other associate duties and other duties assigned by the Store Manager or other leaders.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
