Key Holder, Coral Gables

Equinox • Miami, FL

1d

About The Position

The Key Holder provides high-level customer service and hospitality to SoulCycle clients while supporting daily studio operations. The role assists studio management with tasks and projects, supports instructors with class check-in, helps train and coach new front desk hires, and works collaboratively with studio staff to maintain an efficient and welcoming environment. The position also maintains knowledge of studio retail products and helps uphold SoulCycle’s aesthetic, atmosphere, and culture.

Studio upkeep is part of the role and includes preparing and cleaning exercise equipment, floors, mirrors, common areas, bathrooms, and changing rooms. Part-time employees must be available at least three days week over week, totaling 20 hours, including at least one Saturday or Sunday. All employees are expected to be available for peak holiday shifts. Other duties may be assigned.

Requirements

• Customer service experience.
• Ability to prioritize and multitask in a fast-paced environment.
• Willingness to initiate tasks and perform duties without direction.
• Excellent communication skills and ability to work with a wide range of personalities.
• Outstanding customer service and problem-solving skills.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• For part-time employees: availability at least three days week over week, totaling 20 hours, including at least one Saturday or Sunday.
• Availability to work peak holiday shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Assist studio management with daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Support instructors to ensure a successful class check-in process.
• Work cohesively with SoulCycle staff to support efficiency and camaraderie.
• Assist with training and coaching new front desk hires.
• Maintain product knowledge for studio retail operations.
• Maintain the SoulCycle aesthetic, appearance, atmosphere, and culture.
• Clean and prepare the studio, including exercise equipment, floors, and mirrors.
• Clean common areas, including the front desk, lockers, retail shelves, office, and hallways.
• Clean bathrooms and changing rooms.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed