Key Holder (Full Time)

Boot Barn • Glendale, AZ

7d • Onsite

About The Position

Key Holders engage with customers, create an exceptional in-store experience, and provide leadership and support to store partners. They represent Boot Barn’s mission, vision, and values while demonstrating selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency. Key Holders work with the leadership team to exceed store sales goals, develop the team, and complete assigned store operations procedures.

The role emphasizes customer service, sales, product knowledge, merchandising, accurate transactions, and support for store operations. Key Holders complete opening and closing procedures, follow company policies and applicable laws, and maintain a high standard of work, attendance, and appearance. The position requires availability for varied shifts, including nights, weekends, and holidays, with flexibility to work extended hours when necessary. Up to 10% travel may be needed to support local stores.

The work environment is clean, orderly, properly lighted and ventilated, and has moderate noise levels. The job involves mostly standing, walking, and bending, with frequent lifting. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organization skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Ability to travel up to 10% to support local stores, as needed.
• Ability to stand, walk, and squat for more than 50% of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers.
• Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Foster a service and selling culture, exceed customer expectations, and build long-standing customer relationships.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Maintain and achieve measurable sales goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Stay informed about current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
• Assist with processing merchandise and monitoring and replenishing floor stock.
• Complete sales transactions accurately and efficiently and maintain proper cash and media accountability at point-of-sale registers.
• Partner with the store leadership team to develop skills and improve performance metrics.
• Complete opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
• Follow and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate high-quality work, attendance, and appearance.
• Apply knowledge of store operations, key performance drivers, and goals to support business performance.
• Address conflicts directly and professionally, fostering communication and resolution.
• Model customer-first service behaviors to provide consistent, high-quality customer experiences.
• Set expectations, coach team partners, and support their development.
• Use performance results to anticipate challenges and opportunities and make decisions aligned with company goals.

Benefits

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed