Urban Outfitters Key Holder

Urban Outfitters•Charleston, SC

5d•Onsite

About The Position

The Key Holder collaborates with the store management team to supervise daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. The role represents the Urban Outfitters brand and helps deliver extraordinary, seamless omnichannel service. It provides floor leadership, supports team development and onboarding, and contributes to visual standards, inventory accuracy, shipment processing, and store operations. Key Holders also help maintain an inclusive environment and communicate store goals and priorities with the team.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience as a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a way that reflects company values.
Lead by example in delivering extraordinary service, cultivating genuine customer connections, and using customer feedback to improve interactions.
Deliver a seamless omnichannel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup.
Act as a floor service leader by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and addressing zone and floor needs.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Exercise decision-making and multitasking skills while prioritizing service over tasks.
Support daily opening and closing office procedures, operational tasks, and projects.
Work with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening to others and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Develop new skills, respond constructively to feedback, and enhance customer experience through positive, authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.