Key Holder

Richemont•San Diego, CA

9d•Onsite

About The Position

The Key Holder is responsible for achieving individual sales objectives, developing and servicing customers, and supporting boutique operations. The role includes building client relationships, maintaining product knowledge and store presentation, and performing opening and closing duties as required. The Key Holder also supports communication with the corporate office and loss-prevention procedures when management is absent.

Requirements

Previous experience in retail sales.
Strong understanding of customer-service needs and customer priorities.
Ability to establish and maintain effective customer relationships and gain customers’ trust and respect.
Excellent interpersonal, communication, and computer skills.
Strong attention to detail and ability to handle multiple tasks simultaneously.
High school graduate or equivalent.
Able to work open availability, including nights, weekends, and holidays.
Fluent in English and Spanish.
Able to stand on the sales floor for 90% of the workday.
Able to reach and bend to access products stored in cabinets or on shelves.
Occasional ability to use a ladder to reach products.
Able to unpack and/or lift large boxes containing products.

Nice To Haves

Jewelry or high-end luxury product sales experience is preferred.
A college degree is preferred.

Responsibilities

Achieve preset sales objectives.
Develop a network and clientele.
Capture client information and consistently add information to promote boutique relationships and sales.
Maintain strong product knowledge across the various collections.
Provide outstanding customer service.
Develop a working knowledge of simple pen repair and after-sales service techniques.
Maintain the aesthetic quality of the store.
Open and close the boutique as required.
Handle communication with the corporate office in the absence of management.
Handle transfers in the absence of management.
Ensure loss-prevention procedures are followed according to protocol.