Key Holder

Petco•Washington, MO

1d•Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a great experience each day. The position is primarily performed in a Pet Care Center retail environment. The Key Holder is regularly present on the sales floor, leading by example and engaging with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the Pet Care Center, such as bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail-oriented.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Key holder or supervisory experience is preferred.

Responsibilities

Uphold Petco animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe, welcoming environment for pets, pet parents, and partners, and follow policies and procedures related to animal welfare, safety, and store operations.
Deliver friendly, knowledgeable, and solution-oriented customer service; address customer questions and concerns promptly and professionally.
Support and supervise store partners, guide them during assigned shifts, and help maintain productivity and positive morale.
Assist with training new partners and reinforcing best practices on the sales floor.
Maintain a clean, organized, visually appealing store and merchandise presentation, including accurate pricing, signage, planograms, and promotional setups.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, sales initiatives, task execution, and recovery.
Assist with inventory counts, product replenishment, cycle counts, inventory integrity, shrink awareness, and required inventory paperwork.
Monitor inventory and merchandising conditions, identify out-of-stocks or issues, and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Serve as the primary point of contact in the absence of store management.
Model Petco selling behaviors and service expectations and support efforts to achieve store goals.
Ensure compliance with company policies, procedures, and safety standards.