Key Holder PT @ Sawgrass Marriott Golf Resort

Event Network•Palm Valley, FL

6d•Onsite

About The Position

The Key Holder is an integral part of the store’s day-to-day operations and works alongside the management team to create memorable guest experiences. The role delivers company guest-service standards, processes sales transactions accurately and efficiently, restocks merchandise, and completes other tasks assigned by store management. The position also supports store operations, merchandising, loss prevention, and a positive team environment.

Requirements

Experience as a keyholder or supervisor in a retail environment.
Merchandising experience organizing and presenting products in a visually appealing way.
Friendly, outgoing personality with a service mindset.
Must be at least 21 years old for liquor sales.
Flexible availability, including weekends, holidays, morning shifts, and evening shifts.
Ability to stand for up to 8 hours, except during breaks and meal periods required by law and company policy.
Ability to walk and use hands to finger, handle, or feel; occasionally reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 40 pounds.
Ability to read, count, and write accurately to complete required paperwork.

Responsibilities

Promptly greet store guests and offer assistance to provide quality service.
Use suggestive selling, open-ended questions, promotional suggestions, and add-on recommendations to engage guests and increase sales.
Stay knowledgeable about products, current sales and promotions, sales targets, KPI goals, and new products.
Meet presentation standards for merchandise displays, store cleanliness, receiving shipments, replenishment, and product rotation.
Follow Event Network and hotel appearance and dress standards.
Accurately and efficiently process cash and credit card payments, employee discounts, guest room charges, and hotel property charges through the cash register system.
Complete store paperwork and operating procedures, including printing register reports, performing cycle counts, and opening and closing the store.
Recognize security risks and protect company and store assets; prevent and appropriately handle situations that could result in loss.
Follow applicable state and federal laws and company policies and procedures for store operations, timekeeping, hotel operations, loss prevention, and human resources.
Work with staff to achieve store goals and contribute to a positive work environment.