Urban Outfitters Key Holder

Urban Outfitters•Farmington, CT

3d•Onsite

About The Position

The Key Holder collaborates with the store management team to supervise daily store operations. Key Holders support the store by creating a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. They represent the Urban Outfitters brand, help lead floor service, support team development, and assist with store operations and visual standards.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a manner reflective of company values.
Lead by example in delivering extraordinary service and cultivating genuine customer connections; use customer feedback to improve interactions.
Provide a seamless omnichannel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup.
Facilitate an energized pace and positive service environment as a floor service leader; communicate daily sales goals and key metrics while maintaining zone and floor needs.
Teach and share product knowledge, brand messaging, and approaches to exceptional customer interactions using brand resources.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Support opening and closing office procedures, operational tasks, and projects with the store management team.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omnichannel orders are processed accurately and on time.
Follow safety standards, support inventory accuracy and product-loss reduction, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening to others and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Develop new skills, respond openly to feedback, and enhance customer experiences through positive, authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.