Full Time Key Holder - Brickell City Center

Rhone Apparel•Miami, FL

1d•Onsite

About The Position

The Retail Key Holder works on the frontlines to ensure every customer has a positive and comfortable experience and serves as an ambassador for Rhone and its core principles. The role oversees other team members and opens and closes the store as needed. The Key Holder is expected to have a passion for fitness and a healthy lifestyle. As the leader on the floor, the Key Holder supports the store’s vision and purpose, serves as a point of contact for customer service and operational questions, mentors team members, and provides feedback and recognition. The role focuses on customer-first results, product knowledge, customer relationships, and maintaining store presentation and operational standards. The position is based at Brickell City Center in Miami, Florida, and reports to the Store Manager.

Requirements

Strong interpersonal communication and customer service skills.
Strong organizational, time management, and multitasking skills.
Positive attitude and upbeat personality.
Ability to use technology effectively and engage with customers and the team to meet goals.
Willingness to learn, accept feedback, and take action as required.
Ability to learn procedural knowledge through on-the-job training.
Ability to handle customer interactions and potential issues courteously and professionally.
Ability and desire to work in a tight-knit team environment.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Availability to work at least 30 hours across 4 days per week.
Ability to adhere to scheduled shifts and be punctual.
Ability to lift 25 pounds.
Comfort with climbing ladders, moving regularly, and standing for extended periods.
Must be legally authorized to work in the United States.
Must be at least 18 years old.

Nice To Haves

Background in operations.

Responsibilities

Lead on the sales floor, support the store’s vision and purpose, and serve as a point of contact for customer service and operational questions.
Mentor team members by modeling excellent customer experience and product knowledge.
Provide timely feedback and recognition to Retail Sales Associates.
Foster and support a productive employee culture.
Gather feedback from customers and team members, and share observations with the store management team.
Deliver results while prioritizing customers and applying an omni-channel mindset.
Build relationships with customers, team members, and business partners.
Educate customers about Rhone products, including their features and benefits, and recommend products based on individual needs.
Maintain the presentation of the sales floor, product, signage, and displays according to visual merchandising standards.
Work with store management to ensure shipping and receiving follow company standards.
Maintain an organized stockroom according to Rhone’s organizational standards.
Open and close the store as needed.
Take initiative on tasks, ask questions, and share ideas.
Demonstrate inclusive behavior with team members and customers.