Urban Outfitters Key Holder

Urban Outfitters•Frisco, TX

20d•Onsite

About The Position

The Key Holder collaborates with the store management team to supervise daily store operations. Key Holders help establish a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. They represent the Urban Outfitters brand, provide elevated customer service, support and guide the team, and assist with store operations and visual standards.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand representative who reflects company values and leads by example in delivering extraordinary service and genuine customer connections.
Use customer feedback to understand customer perspectives and improve customer interactions.
Deliver a seamless omnichannel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup.
Lead on-floor service by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and attending to zone and floor needs.
Teach and share product knowledge, brand messaging, and approaches to exceptional customer interactions using brand resources.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Support store management with daily opening and closing office procedures, operational tasks, and projects.
Coordinate with partners on shipment processing, restocking, product placement, visual and display standards, and timely, accurate omnichannel order processing.
Follow safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.
Develop new skills, respond positively to feedback, and enhance customer experience through authentic interactions.