Retail key holder

Skechers • Baltimore, MD

20d

About The Position

Skechers is seeking a Key Holder, also known as a Floor Leader, for an entry-level retail leadership role. The Key Holder contributes to store operations, mentors team members, supports sales goals, and helps maintain a premium shopping environment. The role includes engaging customers with product advice, overseeing daily operations and store opening and closing procedures as required, supporting inventory and merchandising routines, and resolving in-store challenges. The starting rate is $18.58 per hour, with an hourly range of $18.58–$19.71.

Requirements

• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Problem-solving skills to resolve in-store issues.
• Strong organizational skills to manage inventory, staffing, and operational tasks.
• Ability and desire to foster a respectful, safe, and fun environment for store employees.
• Ability to mentor team members and communicate with all levels of the store team.
• Ability to act with confidentiality and urgency.
• Sales skills to drive revenue growth and meet targets.
• Excellent written, verbal, and interpersonal communication skills.
• Must be at least 18 years of age at the time of application.

Nice To Haves

• High school diploma or equivalent.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality.

Responsibilities

• Engage with customers and provide expert advice on Skechers products to support a positive shopping experience and product fit.
• Supervise daily store operations, including opening and closing procedures as required, and maintain security protocols and operational standards.
• Mentor and support team members in customer service, sales, and daily operations.
• Contribute to store and individual sales targets through effective selling techniques and promotion of key Skechers products.
• Execute merchandising plans, restock products, and maintain store cleanliness.
• Oversee stock and inventory routines and collaborate with store management on operational needs.
• Identify and resolve in-store challenges to support a smooth customer experience.

Benefits

• Competitive pay with regular increases.
• Discounts on Skechers footwear, apparel, and accessories, including Friends and Family discounts.
• Flexible schedules to support work-life balance.
• On-the-job training in retail leadership, customer service management, and store operations.
• Opportunities for career advancement in retail management.
• Additional benefits and perks to be reviewed during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED