Key Holder (Full Time)

Boot Barn • Spring Hill, FL

3d • Onsite

About The Position

The Key Holder engages with customers, creates an exceptional in-store experience, and provides leadership and support to store partners. The role demonstrates selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency while embodying Boot Barn’s Mission, Vision, and Values. The Key Holder partners with the leadership team to exceed store sales goals, develop team members, and assist with assigned store operations.

The role supports a collaborative and inclusive store community and helps deliver Boot Barn’s vision of offering everyone a piece of the American spirit. Duties include building customer relationships, meeting sales metrics, maintaining merchandising standards and stock, processing transactions, completing opening and closing procedures, and following applicable laws and company policies.

The position requires 1 to 2 years of retail sales experience, flexibility to work a variety of shifts including nights, weekends, and holidays, and willingness to work extended hours when necessary. Up to 10% travel may be needed to support local stores. The work involves mostly standing and walking, with frequent bending and lifting; the workspace is clean, orderly, properly lighted and ventilated, with moderate noise levels.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organizational skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Ability to travel up to 10% to support local stores, as needed.
• Ability to stand, walk, and squat for more than 50% of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers.
• Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Nice To Haves

• No preferred qualifications were specified.

Responsibilities

• Foster a service and selling culture, exceed customer expectations, and build long-standing customer relationships.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Maintain and achieve measurable sales goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Stay informed about current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
• Assist with processing merchandise and monitor and replenish floor stock.
• Complete sales transactions accurately and efficiently and maintain proper cash and media accountability at point-of-sale registers.
• Partner with the store leadership team to develop skills and improve performance metrics.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Adhere to and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate high-quality work, attendance, and appearance.
• Support local stores through travel as needed.

Benefits

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed