Key Holder (Full Time)

Boot Barn • Mesa, AZ

10d • Onsite

About The Position

Key Holders engage with customers, create an exceptional in-store experience, and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision, and Values while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills, and strong point-of-sale proficiency. Key Holders partner with the leadership team to drive activity that exceeds store sales goals, support team development, and assist with assigned store operational procedures.

The role contributes to a customer-first selling culture, builds lasting customer relationships, and supports store performance through product expertise, sales metrics, merchandising, inventory replenishment, accurate transactions, and completion of opening and closing procedures. Key Holders are expected to uphold company policies, applicable laws, quality work, attendance, and appearance standards.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organization skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to travel up to 10% to support local stores, as needed.

Nice To Haves

• Business acumen, including understanding store operations, key performance drivers, and goals.
• Conflict management skills, including addressing conflict professionally and fostering resolution.
• Customer-centric approach that prioritizes high-quality customer experiences and loyalty.
• Leadership and team development skills, including setting expectations, coaching, and developing partners.
• Strategic thinking, including using performance results to anticipate challenges and opportunities and support store goals.

Responsibilities

• Foster a service and selling culture, exceed customer expectations, and build long-standing customer relationships.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Maintain and achieve measurable goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Stay informed about current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
• Assist with processing merchandise and monitoring and replenishing floor stock.
• Complete sales transactions accurately and efficiently and maintain proper cash and media accountability at POS registers.
• Partner with the store leadership team to develop skills and improve metrics.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Adhere to and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate a high level of work quality, attendance, and appearance.
• Provide leadership and support to store partners and assist with team development.

Benefits

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
• Merchandise discount: 50% off Exclusive Brands and 40% off third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed