PROSHOP - Key Holder, Retail Stores

Dallas Cowboys & Jones Entities•Oklahoma City, OK

47d

About The Position

The Key Holder is part of the Dallas Cowboys Pro Shops retail team and helps deliver an exceptional shopping experience while maximizing sales and profit. The role contributes to a fun, energetic environment, supports teammates in providing world-class customer service, and helps maintain store standards and daily performance. The Key Holder also assists the Store Manager with onboarding and training, supports sales and membership initiatives, protects store assets, and completes opening and closing procedures.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Strong communication skills.
Able to troubleshoot and problem-solve while remaining calm in challenging situations.
Demonstrates honesty and integrity in decisions and actions.
Flexible and able to adapt quickly to changes while maintaining productivity and effectiveness.
Able to work flexible hours, including nights, weekends, and holidays.
Able to stand for extended periods of four hours or longer.
Able to lift 30 pounds.

Nice To Haves

Previous experience in a retail setting is preferred.

Responsibilities

Create a fun and energetic environment for fans and teammates.
Encourage teammates to use the “Star Service” model and selling skills to provide a positive shopping experience and build customer loyalty.
Provide customer-focused service and proactively learn and communicate product knowledge and merchandise campaigns.
Maintain visual merchandising standards and keep the sales floor, cash wrap, fitting room, and stockroom neat, clean, organized, and safe.
Promote a selling culture centered on identifying customer needs and building relationships.
Motivate and encourage teammates to meet performance expectations; advise customers, upsell, and help maximize sales.
Contribute individually and as part of the team to meeting daily store KPIs.
Assist the Store Manager with onboarding new associates and train them in point-of-sale execution, merchandising standards, and customer service.
Promote Dallas Cowboys United Membership packs to fans.
Follow and accurately communicate company policies and procedures with integrity.
Help maintain an inviting shopping atmosphere and ensure store areas are maintained according to company standards.
Help protect assets through customer engagement, accurate merchandise check-in, and consistent accuracy in cash handling.
Complete opening and closing procedures.
Balance customer service with operational tasks.