Full-Time Key Holder

Dôen•Sag Harbor, NY

86d•$25•Onsite

About The Position

The Keyholder, Full Time is a non-exempt position responsible for supporting the Store Manager in all aspects of running the store. This role demonstrates shop ownership in the absence of management, interfaces with the store team to promote learning and a positive work environment, and serves as a mentor to the sales team. The Keyholder is expected to delegate responsibilities, demonstrate basic retail knowledge including inventory management, visual merchandising, customer service, and daily processes, and operate the business profitably while protecting store assets and inventory. They will also support new initiatives aligned with business strategy and goals.

Requirements

Minimum 1 years experience in a supervisor role within a fashion retail environment, luxury retail preferred.
Energetic, confident and adaptable personality, with critical thinking and problem solving skills.
Excellent communication and organizational skills, detail-oriented.
Ability to multi-task in a fast-paced environment.
Ability to work a flexible schedule including holidays and weekends.
Technological competency and computer literacy; experience with NetSuite, Shopify and Gladly desired.
Must be able to perform essential duties satisfactorily with reasonable accommodation.
Ability to move through a store for most of a shift to help customers and accomplish assigned tasks.
Efficiently and accurately process sales transactions using the POS register system.
Verbal and written communication with others.
Able to walk, sit and stand for long periods of time.
Able to operate equipment such as computers, copy machines, phones.
Must be able to access various areas of a given location and lift/move/push/pull objects up to 25lbs minimum including fixtures and product.

Nice To Haves

experience with NetSuite, Shopify and Gladly desired.

Responsibilities

Supports the Store Manager in all aspects of running the store.
Demonstrate shop ownership in the absence of the Store Manager or Assistant Store Manager.
Interface with the store team in a manner that promotes learning, respect and a positive work environment, and serve as a mentor to the sales team.
Delegate responsibilities to the sales staff, as needed.
Demonstrate basic knowledge in retail, including inventory management, visual merchandising, customer service and daily processes.
Operate business profitably and minimize potential for loss, while protecting store assets and inventory.
Supports new initiatives in line with business strategy and goals.
Deliver a personalized client experience by leading with exceptional service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brand’s aesthetic using product knowledge.
Drive business growth and meet sales goals as an individual and as part of the store team, by addressing customer needs and preferences.
Build and maintain client relationships.
Partner with the Store Manager to oversee basic inventory management.
Assist in monthly inventory counts to execute verification processes, as needed.
Arrive on time and be floor ready with a professional presence in line with the DÔEN brand, and respond promptly to internal and external communication.
Maintain visual standards on a daily basis, while supporting a visually enticing store and backstock that is neat, clean, and organized.
Understanding of receiving and processing merchandise/inventory management.
Perform daily operations and closing procedures.
Be proactive and take initiative.
Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines.
Process sales and returns through the POS systems with accuracy and efficiency.
Abide by company policies.