PROSHOP - Key Holder, Retail Stores (Starting at 14$)
Dallas Cowboys & Jones Entities•Austin, TX
•$14
About The Position
The Dallas Cowboys Pro Shops are seeking a Key Holder to help deliver an exceptional customer experience while maximizing sales and profit. The role supports a fun, energetic shopping environment and the store’s selling culture, promotes Cowboys merchandise and membership packs, and helps maintain store standards. The Key Holder also assists the Store Manager with onboarding and training new associates and completes operational duties, including opening and closing procedures.
Requirements
- High school diploma or GED.
- At least 18 years old.
- Able to stand for extended periods of four hours or longer.
- Able to lift 30 pounds.
- Strong communication skills.
- Able to troubleshoot and problem-solve while remaining calm in challenging situations.
- Honesty and integrity in decisions and actions.
- Flexibility and ability to adapt quickly to changes while maintaining productivity and effectiveness.
- Able to work flexible hours, including nights, weekends, and holidays.
Nice To Haves
- Previous experience in a retail setting.
Responsibilities
- Create a fun and energetic environment for fans and teammates.
- Encourage teammates to use the “Star Service” model and selling skills to provide a world-class shopping experience and build customer loyalty.
- Provide customer-focused service and proactively develop product and merchandise-campaign knowledge.
- Uphold visual merchandising standards and keep the sales floor, cash wrap, fitting room, and stockrooms neat, clean, organized, and safe.
- Engage in a selling culture focused on identifying customer needs and building relationships.
- Motivate teammates to meet performance expectations and advise, upsell, and influence purchases to maximize sales.
- Contribute individually and as a team toward store daily KPIs.
- Assist the Store Manager with onboarding new associates and train them in point-of-sale execution, merchandising standards, and customer service.
- Promote Dallas Cowboys United Membership packs to fans.
- Follow and accurately communicate company policies and procedures with integrity.
- Protect assets through proactive customer engagement, accurate merchandise check-in, and consistent cash-handling accuracy.
- Complete opening and closing procedures and balance customer service with operational tasks.
Benefits
- Eligible for 40% off employee discount.
- Paid sick time.
- Bi-weekly pay with on-demand pay flexibility.
- Access to Employee Assistance Programs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
