DSW Part Time Key Holder

Designer Brands Inc.•Fairfax, VA

About The Position

The Part Time Key Holder supports store management in activities that drive sales and results. The role demonstrates company values—We Love What We Do, We Own What We Do, We Do What's Right, and We Belong—and partners with the management team on store priorities. These priorities include the in-store customer experience, inventory management, omnichannel activities, and cashwrap efficiency, while promoting a positive work environment and carrying out operational processes in compliance with company standards and policies. The Key Holder models customer-focused behaviors, responds promptly to customer and associate requests or feedback, maintains store standards, and completes daily opening and closing tasks. The role reviews daily communications, plans and follows through on tasks, supports audits and other operational processes, and works with store leadership to follow policies and procedures. It also participates in inventory and omnichannel activities, helps maintain a safe environment and functioning equipment, supports associate timekeeping, and assists with associate training, coaching, recognition, and performance feedback.

Requirements

At least 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability for business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and KPIs.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain in-store customer experience and DSW store standards.
Complete daily opening and closing tasks, including cleaning, recovery, and maintenance standards.
Review daily communications, plan and execute tasks throughout the day, and follow through on required actions.
Review, understand, and communicate daily progress.
Complete requested processes related to audits, donations, transfers, mismates, damages, and similar activities.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Assist management with in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support successful operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Address associate and customer concerns and escalate them as needed.
Support associate timekeeping activities.
Provide the Store Manager with associate performance feedback and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Support the team by training and coaching associates.
Perform other associate duties in the store and other duties assigned by the Store Manager or other leaders.