Urban Outfitters Key Holder

Urban Outfitters•Oak Brook, IL

18d•Onsite

About The Position

The Key Holder collaborates with the store management team to supervise daily store operations. Key Holders help set a fun, energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. They represent the Urban Outfitters brand, lead by example in providing exceptional service, and help deliver a seamless omnichannel shopping experience. The role supports leadership, team development, store presentation, inventory and operational standards, and inclusive communication.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a manner that reflects company values and demonstrates extraordinary customer service.
Use customer feedback to understand customer perspectives and improve interactions.
Provide a seamless omnichannel shopping experience using available tools, including MPOS, POS, in-store pickup, and curbside pickup.
Serve as a floor service leader by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and attending to zone and floor needs.
Teach and share product knowledge, brand messaging, and ways to deliver exceptional customer interactions using brand resources.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects in support of the store management team.
Coordinate shipment processing, restocking, and product placement with key partners while maintaining visual and display standards.
Ensure omnichannel orders are processed accurately and promptly.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures to support store profitability.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Develop new skills, respond constructively to feedback, and enhance the customer experience through positive, authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.