About The Position

Aveda is seeking a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient running of the store. The Key Holder leads by example, using coaching and mentoring skills to model the behaviors expected of the sales team and deliver inspirational, authentic, and personalized customer service to meet sales and service targets. The role also involves retail and cash-handling duties, including start- and end-of-day cash reconciliation, and responsibility for opening and closing the store on a rota basis. It is presented as an opportunity for an ambitious self-starter with retail experience to gain an initial supervisory role and pursue a longer-term career in prestige beauty. The company describes its culture as valuing diversity of thought and people and offers career opportunities, training and development, and a competitive remuneration and benefits package.

Requirements

  • Proven retail experience, preferably within cosmetics.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Applicants must be able to provide proof of the right to live and work in the country if invited to interview.

Nice To Haves

  • Previous retail operations experience, including cash reconciliation and opening and closing the store.
  • Previous supervisory experience, including coaching or mentoring others to achieve sales and customer service targets.

Responsibilities

  • Support the Store Manager and Assistant Manager in the smooth and efficient running of the store.
  • Coach and mentor team members and lead by example to support customer service and sales targets.
  • Provide inspirational, authentic, and personalized customer service.
  • Carry out start- and end-of-day cash reconciliation.
  • Open and close the store on a rota basis.

Benefits

  • Progressive career opportunities.
  • Training and development.
  • Competitive remuneration and benefits package.
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