Key Holder (Part Time)

Boot Barn • Kissimmee, FL

1d • Onsite

About The Position

Boot Barn Key Holders engage with customers, create exceptional in-store experiences, and provide leadership and support to store partners. They represent Boot Barn’s Mission, Vision, and Values while demonstrating selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency. Key Holders partner with the leadership team to help exceed store sales goals, develop team members, and carry out assigned store operations. The role involves customer service and sales, maintaining merchandise and store presentation, processing transactions and stock, and completing opening and closing procedures. Key Holders may work a variety of shifts, including nights, weekends, and holidays, and may travel up to 10% to support local stores as needed.

Boot Barn describes its workplace as community-focused, collaborative, inclusive, and supportive. The work environment is clean, orderly, properly lighted and ventilated, and meets safety requirements; noise levels are moderate. The role’s physical demands include standing, walking, and squatting for more than half of a work shift, and lifting, moving, and carrying up to 40 pounds. The job is classified as moderate physical activity, involving mostly standing, walking, bending, and frequent lifting.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organization skills.
• Availability to work a variety of shifts to meet business needs, including nights, weekends, and holidays.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to travel up to 10% to support local stores, as needed.
• Ability to stand, walk, and squat for more than 50% of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers.
• Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Foster a service and selling culture, exceed customer expectations, and build long-standing customer relationships.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Maintain and achieve measurable sales goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Stay informed about current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
• Assist with merchandise processing and monitor and replenish floor stock.
• Complete sales transactions accurately and efficiently and maintain proper cash and media accountability at point-of-sale registers.
• Partner with the store leadership team to develop skills and improve performance metrics.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Adhere to and enforce applicable local, federal, and state laws and company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate high-quality work, reliable attendance, and a professional appearance.
• Lead in accordance with Boot Barn’s core values, set clear expectations, coach team partners, and support their development.
• Address conflict professionally and foster open communication and resolution.
• Use store operations knowledge and performance results to make decisions that support business goals and the company vision and mission.

Benefits

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed