Part Time Key Holder - Derby Street Shops

Rhone Apparel•Hingham, MA

6d•Onsite

About The Position

The Retail Key Holder works on the frontlines to ensure every customer has a positive and comfortable experience and represents Rhone and its core principles. The role leads other team members on the sales floor, serves as a point of contact for customer service and operational questions, and opens and closes the store as needed. The Key Holder is expected to have a passion for fitness and a healthy lifestyle.

Requirements

Strong interpersonal communication and customer service skills.
Strong organizational, time-management, and multitasking skills.
Positive attitude and upbeat personality.
Ability to use technology effectively and engage with customers and the team to meet goals.
Willingness to learn, accept feedback, and take action as required.
Ability to learn procedural knowledge through on-the-job training.
Ability to handle customer interactions and potential issues or concerns courteously and professionally.
Ability and desire to work in a tight-knit team environment.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Availability to work a minimum of three four-hour shifts per week.
Ability to adhere to scheduled shifts with punctuality.
Ability to lift 25 pounds.
Comfortable climbing ladders, moving around regularly, and standing for extended periods.
Must be legally authorized to work in the United States.
Must be at least 18 years old.

Nice To Haves

Passion for fitness and living a healthy lifestyle.

Responsibilities

Lead on the sales floor, driving the store’s vision and purpose and serving as a point of contact for customer service and operational questions.
Mentor team members by setting an example of excellent customer experience and product knowledge.
Provide in-the-moment feedback and recognition to Retail Sales Associates.
Foster and support a productive employee culture.
Gather feedback from customers and team members, and share observations with the store management team.
Deliver results while putting the customer first and applying an omni-channel mindset.
Build relationships with customers, team members, and business partners.
Develop product expertise and educate customers about product features and benefits.
Assess customers’ needs and provide product recommendations.
Maintain the sales floor, product, signage, and displays in accordance with visual merchandising standards.
Work with store management to ensure shipping and receiving follow Company standards.
Maintain an organized stockroom in accordance with company standards.
Take initiative by assisting with tasks, asking questions, and sharing ideas.
Demonstrate inclusive behavior with team members and customers.
Open and close the store as needed.