Urban Outfitters Key Holder

Urban Outfitters•Boston, MA

21d•Onsite

About The Position

The Key Holder collaborates with the store management team to supervise daily store operations. This role supports operational and visual objectives and drives sales through genuine customer connections by setting a fun, energetic pace. The Key Holder represents the Urban Outfitters brand, leads by example in customer service, and helps deliver a seamless omnichannel shopping experience. The position also supports floor leadership, team development, opening and closing procedures, shipment processing, restocking, visual standards, inventory accuracy, and store safety. The Key Holder contributes to an inclusive work environment, supports new-hire onboarding, communicates with the team, and remains open to feedback and learning.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a way that reflects company values.
Lead by example in delivering extraordinary service and cultivating genuine customer connections; use customer feedback to improve interactions.
Deliver a seamless omnichannel shopping experience using available tools, including MPOS, POS, in-store pickup, and curbside pickup.
Facilitate an energized floor-service pace, positive service environment, communication of daily sales goals and key metrics, and attention to zone and floor needs.
Teach and share product knowledge, brand messaging, and approaches to exceptional customer interactions using brand resources.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow safety standards and company policies and procedures, maintain inventory accuracy, and help reduce product loss.
Contribute to an inclusive work environment by listening to others and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback about associate performance and promotability.
Develop new skills, respond to feedback, and enhance customer experiences through positive, authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.