Key Holder (Full Time)

Boot Barn • Grandville, MI

12d • Onsite

About The Position

Key Holders engage with customers, create exceptional in-store experiences, and provide leadership and support to store partners. They represent Boot Barn's Mission, Vision, and Values while demonstrating selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency. They partner with the leadership team to exceed store sales goals, develop team members, and assist with store operations as assigned.

The role includes fostering customer relationships, sharing product knowledge, meeting sales metrics, supporting merchandising and inventory activities, processing transactions, and completing opening and closing procedures. Key Holders uphold company policies and applicable laws, maintain high standards of work and attendance, and may perform other duties assigned by management.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organizational skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Ability to travel up to 10% to support local stores, as needed.

Responsibilities

• Foster a service and selling culture, exceed customer expectations, and build long-standing customer relationships.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Maintain and achieve measurable goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Stay informed about current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
• Assist with processing merchandise and monitoring and replenishing floor stock.
• Complete sales transactions accurately and efficiently and maintain proper cash and media accountability at POS registers.
• Partner with the store leadership team to develop skills and improve metrics.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Adhere to and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate high-quality work, attendance, and appearance.

Benefits

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
• Merchandise discounts: 50% off Exclusive Brands and 40% off third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed