Key Holder (Full Time)

Boot Barn • Tampa, FL

2d • Onsite

About The Position

Key Holders engage with customers, create an exceptional in-store experience, and provide leadership and support to store partners. They represent Boot Barn’s Mission, Vision, and Values while demonstrating selling and service expertise, product knowledge, visual merchandising skills, and proficiency with point-of-sale systems. They partner with the leadership team to exceed store sales goals, develop the team, and complete assigned operational procedures.

The role promotes a customer-focused selling culture, builds lasting customer relationships, supports merchandising and inventory activities, and accurately processes sales transactions. Key Holders complete opening and closing procedures, follow attendance requirements, and comply with applicable laws and company policies. They may perform other duties assigned by management.

Boot Barn describes its culture as collaborative and inclusive, with a focus on community, mutual support, and the company’s values. The position offers a competitive hourly rate, sales incentives and eligible monthly store sales bonuses, merchandise discounts, paid time off, insurance, a 401(k) plan with company matching, flexible schedules, and opportunities for growth. Compensation varies by geography, skills, experience, and tenure.

The work environment is a clean, orderly, properly lighted and ventilated workspace with moderate noise. The role involves mostly standing, walking, bending, and frequent lifting. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organizational skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Ability to stand, walk, and squat for more than 50% of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers.
• Close, distance, peripheral, and depth vision, and ability to adjust focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Foster a service and selling culture and exceed customer expectations to build lasting relationships.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Maintain and achieve measurable goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Stay informed about current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, displays, merchandising, sales setup, and store housekeeping.
• Help process merchandise and monitor and replenish floor stock.
• Complete sales transactions accurately and efficiently, maintaining proper cash and media accountability at POS registers.
• Partner with the store leadership team to develop skills and improve performance metrics.
• Complete opening and closing procedures according to company standards and comply with time and attendance policies and procedures.
• Follow and enforce applicable local, federal, and state laws and company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate high-quality work, dependable attendance, and appropriate appearance.
• Provide leadership and support to store partners, including setting expectations, coaching, and supporting team development.
• Travel up to 10% to support local stores, as needed.

Benefits

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus for eligible partners.
• 50% discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed