Full Time Key Holder | VINCE Mercer St.

Vince•New York, NY

77d•$20 - $23•Onsite

About The Position

Vince is seeking a highly motivated, results-driven, luxury-minded Key Holder who leads with selling and elevates every client interaction. The role calls for energy, expertise, and a deep passion for the Vince brand. The Key Holder consistently works to exceed sales goals, manages a client book, and turns client interactions into selling opportunities. They set the tone for the store through strong selling behaviors, luxury service standards, and product knowledge. The position supports store operations as needed, including POS, merchandising, inventory, and visual standards, while upholding company policies and loss-prevention procedures. Responsibilities may change based on business needs. Compensation is $20–$23 per hour, plus eligibility for sales-based incentive programs. Salary depends on factors including experience, skills, and geographic location.

Requirements

Proven success in retail sales and demonstrated ability to meet or exceed sales goals and performance metrics.
Strong selling instincts, including the ability to understand clients, build rapport, and close sales without pressure.
Strong communication and relationship-building skills.
Positive, motivating energy and the ability to contribute to a collaborative, high-performing team.
Self-motivated, goal-oriented, and proactive in generating business.
At least 2 years of retail sales experience.
Proven ability to meet or exceed sales goals.
Strong verbal and written communication skills.
Comfort with POS systems, CRM tools, and Microsoft Office.
Ability to climb ladders and stairs; bend, reach, lift, move, and carry boxes weighing up to 35 pounds while merchandising and maintaining the sales floor.
Flexible schedule and availability to work weekends, evenings, events, and holidays.

Nice To Haves

Retail sales experience in a luxury environment.
Deep understanding of the Vince brand identity and ability to connect clients to the Vince aesthetic through personalized styling.

Responsibilities

Consistently achieve and exceed personal sales goals, KPIs, and clienteling expectations.
Build a deep understanding of fabrics, fits, construction, and design intent, and use that knowledge to inspire confident purchasing decisions.
Cultivate and grow a client book through proactive outreach, including SMS, email, personalized follow-up, and referrals.
Speak confidently about the Vince aesthetic and turn styling conversations into meaningful, brand-focused interactions that drive sales.
Convert walk-in traffic into loyal clients through elevated engagement, strategic wardrobing, and consultative selling.
Model strong selling and clienteling behaviors on the floor to inspire and elevate the team.
Support store operations as needed, including POS, merchandising, inventory, and visual standards.
Uphold company policies, including loss-prevention and operational procedures.

Benefits

Medical, dental, and vision healthcare options.
Flexible spending account and health savings account with employer funding.
401(k) with employer match.
Paid vacation, sick, and personal time, as well as company holidays.
Clothing allowance and merchandise discounts.
$400 annual gym reimbursement.
Mental health support tools and telehealth psychology and psychiatry.
Paid parental leave and supplemental infertility coverage.
Life, accidental death and dismemberment, short-term disability, and long-term disability insurance.
Supplemental hospital indemnity, specified disease, and accident coverage.
Pre-tax commuter benefits for transit and parking.
Discounted pet, home, auto, and legal insurance.